For how long are OneAgent versions supported?

OneAgent versions are supported for a duration of 9 months after their release. This support window ensures that users receive important updates, bug fixes, and security patches, allowing them to maintain a reliable and efficient monitoring environment. After the support period ends, users are encouraged to upgrade to newer versions to take advantage of enhanced features and improvements, as well as ongoing support.

While shorter support durations like 3 months or 6 months may not provide enough time for organizations to plan and execute upgrades, a longer duration such as 12 months could potentially expose users to outdated software, which may not align with the practice of maintaining security and performance standards. The 9-month support period strikes a balance that encourages timely upgrades while also providing sufficient time for testing and implementation.